General Questions

How do I choose the right packing machine for our products?

You need to tell us the details of your product. After analyzing this information, we will provide a packaging solution suitable for your products.

Do you have the CE certificate for your machines?

Yes, all of our machines have CE certificates.

How long is the warranty?

Our machines have 12 month warranty. During the warranty period, if any parts break not impersonal factors, we will provide free replacement parts.

How long is the lead time of your machines?

Lead time is usually 30 to 45 days after receiving your deposit.

How do you ensure that the packing machines we receive are suitable for our products?

Each machine will be tested to ensure that it fully meets your requirements before shipment. You can also send us your products and packing materials for testing to further confirm whether the machine is suitable for your products. We will take a video and send it to you for confirmation.

How do we install the machine after we receive it?

The operation manual will be packed with the machine, and we will also provide you with the installation video. If it is needed, we can arrange for an engineer to go to your factory for installation guidance and operation training. In this case, you need to bear the cost of round-trip tickets, accommodation, and daily labor costs.

How do we solve the problems encountered in the process of machine operation?

You can contact us by phone or e-mail to inform us of specific problems, preferably with pictures or videos, and our professional after-sales team will provide solutions in time.

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Urmachine
As a professional packaging machine manufacturer, we are committed to solving all your packaging problems, providing you with the most suitable packaging solutions, and creating value for you.
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